FREQUENTLY ASK QUESTIONS
How much does it cost to print a shirt?
Pricing varies depending on several factors, so each order is quoted individually. Costs depend on quantity, number of colors in the design, print locations, and the garment brand/type. To get an accurate quote, please email us your design, garment brand/type, quantity, and shipping zip code (if delivery is needed). We’ll respond as quickly as possible.
Tip: Larger orders typically lower your cost per shirt, and simpler designs with fewer colors keep pricing down.
What is the minimum order quantity?
Our minimum order is 24 pieces, billed at our starting print rate. Smaller quantities can be produced using digital printing or heat transfer methods, which may have a different price point.
Can I supply my own garments to be printed on?
Yes, but we strongly advise against it due to potential risks. We aren’t responsible for defective or damaged customer-supplied garments. If there’s a misprint, refunds cover only the print cost. We recommend ordering extra garments to cover potential damage during production. A handling fee applies to all customer-supplied garments.
Note: Supplying your own garments can delay your order if there are issues with the materials.
What brands of garments can you order?
We have access to a wide range of blank garment distributors. If you have a specific brand in mind, let us know and we’ll check availability.
What file formats should I send my artwork in?
To ensure the best print quality and faster turnaround, please provide artwork in one of these formats:
Preferred vector formats:
Adobe Illustrator (.ai)
Vector-based PDF or EPS (fonts outlined)
Vector files scale without losing quality and are best for printing.
Acceptable raster formats:
Adobe Photoshop (.psd)
JPEG, TIFF, PNG (at least print size, 300 DPI, fonts rasterized)
Low-resolution raster files will result in poor print quality. Using our templates helps ensure correct sizing.
If you’re unsure about your file, send it over and we can review it for you before printing.
Can you custom mix a specific Pantone color for my job?
We match all colors to the Pantone Coated Book. We can attempt digital matches, but monitor colors may vary, and we can’t be responsible for differences. We recommend choosing colors from a physical Pantone book or providing a physical sample.
What are screen setup fees?
Setup fees cover labor and materials to prepare your design for printing. Each color and print location requires a separate screen and film positive, starting with color separations. Fees include screen cleaning, ink prep, and equipment setup to ensure precise, consistent prints.
Reprints from previous orders can reduce setup fees.
What is spoilage?
Spoilage refers to printing mistakes or quality control rejects due to garment defects (holes, stains, crooked prints). The industry average spoilage rate is about 3%. If you need exact counts per size, we recommend ordering extras.
Can I mix or match sizes, colors, or quantities?
Yes, you can mix sizes and shirt colors if the ink colors work for all shirts. Mixing white and dark shirts may incur extra ink change fees. Ink color changes during production cost $10 each, when feasible.
What payment methods do you accept?
Credit Card
PayPal
Bank Transfer
Cash (on location only)
Do you offer cash discounts?
Yes, we offer 3% off your order if you pay with cash or check. Please inquire when placing your order.
When is payment due?
Full payment is required before production begins. We do not accept partial deposits.
What’s your turnaround time?
Orders typically take 2 to 4 weeks to complete. This depends on production queue, project complexity, and order volume. More intricate designs, larger quantities, or multiple print locations may require extra time. If timing is critical, please let us know early so we can prioritize your order if possible.
Rush orders may be possible for an additional fee—please ask.
How much will shipping cost?
Shipping costs depend on order weight and your zip code. We generally ship via UPS or FedEx Ground unless otherwise requested. Most shipments include insurance. For a shipping quote, email us your zip code and order quantity.
When can I pick up my order?
We’ll notify you by phone, text, or email when your order is ready. Because studio hours vary, please schedule your pickup in advance. Standard pickup hours are Monday through Friday, 10 AM to 4 PM. Scheduling ensures someone is available and your order is ready for a smooth pickup.
Can I stop in for a meeting?
Yes, but appointments are required since we don’t accept walk-ins. Please call or email to schedule.
What if something is incorrect with my order?
If we made a mistake or there’s an issue with your order, we’ll do everything we can to resolve it. Claims must be submitted within 72 hours of delivery. Garments must be returned for review unless otherwise specified. Please email us to submit your claim.